In the past, improvement efforts were typically led by health care leaders and professionals, who were familiar with the service provided but were not “experts by experience”. As health and care systems strive for person-centred care, it’s important for not only a change in care delivery, but also a change in how change and transformation is achieved. In order to create person-centred care, service users and families need to be regarded as true partners in care and in redesign.
This session will introduce members of the Patient Voices Network in British Columbia, Canada where patients are being engaged to co-design innovative approaches. Patient volunteers from the Network will discuss the vital role of the patient in leading transformation in the system, and share stories to illustrate the significant changes that are possible.
00:00 - 01:00 GMT
experience of care person-centred care co-design