In this session Michael Lin and Mary Katica, Innovation Specialist at Kaiser Permanente, USA shows how we can use advanced prototyping and field testing approaches from the field of human-centred design to make the future tangible for our service users and colleagues to experience. This allows us to learn about real needs that staff and patients/users have, so that cross functional teams can create better experiences together.
A transcript for this session is available in the resources section.
21:00 - 22:00 GMT
prototyping field testing