How to use Webex

This page is designed to help you use Webex, the webinar platform that the five main sessions of School are delivered through.

It covers:

What you need to join a Webex meeting

As an absolute minimum, you need access to a Windows or Mac computer and/or an Apple or Android tablet/phone that is capable of connecting to the internet. You either need the device you are watching the webinar to have the ability to play sound, or a separate telephone to call in and listen to the audio. You may find it preferable to have a pair of headphones/hands-free kit to listen to the webinar.
As a participant on the School, you don’t usually need to speak, but if you are going to talk then we recommend a headset with a microphone, rather than using the built-in microphone on your computer.

If you are joining from your work computer:

  • Different organisations will have different policies about what you are permitted to access from your computer. Therefore you are encouraged to check prior to the start of School that you can access Webex.

If you are joining from a tablet / mobile:

  • Bear in mind that the webinar sessions are streaming video, so you may be using significant amounts of data if you are not connected to the internet via wi-fi.
  • Not all the functionality available on computers is available on tablet / mobile versions of the webinar software. Whilst you will be able to view the webinar, you may not be able to take part in the interactive elements.

Joining a Webex meeting via PC, tablet and phone

These videos are a great way to understand how to connect to Webex.

Connecting your audio

There are two main ways to be able to hear the Webex. You can either listen via your computer, or via a telephone.

When you first start the Webex you will be presented with a panel to select which audio source you wish to use.

Important: You must choose whether you want to connect by telephone or computer. It is possible to close the Audio Connection panel without choosing an option, but until you choose an option you will hear no sound. If you accidentally close your the audio panel before choosing an option, click on the Audio option on the Quick Start page.

Connect by telephone

  • Unless you are not on a telephone with a direct-dial (eg a caller would have to go through a switchboard to connect with you), the easiest way to connect your audio via telephone is to choose the Call Me function. Choose this option and enter your number. When your phone rings, press 1 on your phone to connect to the meeting.
  • If this function doesn’t work, you can call Webex. The local number will display, and if you require a different number then you click All global call-in numbers can see a list of other numbers. When prompted enter the access code, and the attendee ID, to connect to the right room and make the connection between your computer and phone (this is important only if you wish to speak or there are break-out rooms).

Connect by computer

  • To connect by computer, make sure you have your headphones / headset plugged in. You can test that the sound works by pressing the Test button.
  • If you need to use a microphone, you can also set up and test it as well.

If you need to change your audio settings during the Webex, you can click the Audio link at the top of the page, or More Options on the Quick Start page.

Using the “Raise Hand” Feature

The “Raise Hand” feature is very handy, and gives you an effective way to call attention to yourself even when you are on mute, or have been muted by the meeting host.

Raising and Lowering Your Hand from the Main WebEx Window

Raising and Lowering Your Hand from the Full Screen WebEx Window

To raise or lower your hand after the presenter has started the meeting, you will notice that the full meeting screen as shown above, disappears, and is replaced with the following bar which should appear in the top middle of your screen.

**Don’t see this bar? Scroll to the bottom of this page for more info.

To raise or lower your hand do the following:

  1. Click the “Participants” button – the Participants Window appears as a separate pop-up

  2. Click the “Raise Hand” button to raise your hand, or the “Lower Hand” button to lower your hand

Speaking and muting yourself on Webex

Muting and Unmuting Yourself

A crucial part of being a good meeting participant, is knowing how to mute and umute yourself.  If you are using just a normal phone to participate in the audio conference, and not connecting also to the WebEx meeting itself, you may need to investigate how to mute yourself (e.g. push the mute button or press *6 for example).

If you are using the WebEx Meeting and WebEx Audio (e.g. Direct Dial in or Voice over IP) option, to connect to the audio portion of the meeting using your phone or the computer, the following steps can be used to mute or unmute yourself during a meeting.

Muting/Unmuting Yourself at the Start of a Meeting

Un mute functionality at start of meeting

Muting/Umutting Yourself while the Presentation is in Full Screen

To mute yourself after the presenter has started the meeting, you will notice that the full meeting screen as shown above, disappears, and is replaced with the following bar which should appear in the top middle of your screen.

**Don’t see this bar? There is more information on how to see this bar further down the page.

You can mute and unmute yourself simply by clicking the now larger “Microphone Icon” that appeared when the meeting started.

You are MUTED (you cannot be heard) You are NOT Muted (you can be heard)

Don’t See the Bar?

If you do not see the bar mentioned, it’s possible the presenter hasn’t started the presentation in full screen mode.  If not, try following the steps at the top of this page instead for “Muting/Umuting Yourself at the Start of a Meeting”.

Otherwise, the bar may just be hiding itself at the top center of your screen as shown here:

To “Unhide” the bar, simply hover your mouse over the area titled “Viewing….desktop” and you will see the bar will then reveal itself by sliding down from the top of the screen.

**Note:  The bar will automatically retract itself after it notices you are not using it.

This information was originally sourced from EDUTECH, however whilst their page has now been removed, we are grateful for their inspiration.


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