Shari McKeown from the British Columbia Patient Safety & Quality Council, Canada shows how using games can build energy, engagement and sustainability for change.
Fundamentally, healthcare organizations and systems are patterns of energy, webs of human relationships, conversations and decisions .Imagine the healthcare system to be a multi-storey building. We have stairs, halls, ladders and balconies. We call them networks, institutes, agencies, confederations. The spaces are not just the lines and boxes on the official organization chart, static images […]
Using care for older people as an example, Ruth Glassborow from Health Improvement Scotland talks about developing a sustainable QI culture