Enrol for the School for Change Agents

2016 Archive

Module 1

Being a Health and Care Radical – Change Starts With Me


mod 1

This first module invites you to continue your journey as a change agent and offers some new ways of thinking about how you work to effect change. The module highlights learning from some of the most effective change agents across the globe, explores the differences between troublemakers and rebels and helps us to understand how to ‘rock the boat and stay in it’.

• The School for Health and Care Radicals: a short history
• Transactional vs transformational learning
• Emerging directions in transformation and change
– Old power vs new power
– Models and theories for change agents
• Rocking the boat – risks and rewards
– Rocking the boat AND staying in it
– Building self-efficacy
• Thrive and survive as a radical

Questions for reflection
• How can I build self-efficacy? (the belief that I can deliver change)
• How can I move beyond skills and knowledge of change to ‘live and be change’?
• What or who do I need to support my work as a change agent?

Call to action
• Discuss tactics for ‘rocking the boat and staying in it’ with other radicals
• Take part in a RCT (Randomised Coffee Trial)
• Tweet #my3words

Module 1 of the School for Health and Care Radicals took place on Thursday 4 February 2016, 14:30-16:00 GMT.

The resources below are the products from the module, available for your download and viewing. If you have any difficulties accessing them, please do not hesitate to contact us via email.

Resources and downloads:

Module 1 Study Guide (SlideShare)
Module 1 Study Guide (PDF)
Module 1 recording from 04.02.16 (YouTube)
Module 1 slides
Module 1 transcript (PDF)
Chat from module 1 (PDF) 
School Curriculum 2016 (SlideShare)
Programme Guide 2016 (SlideShare)
Module 1 Storify

Module 2

From Me to We: Creating Connections and Building Communities

The golden rule for change activists is: ‘You can’t be a radical on your own’. This module gives us an understanding of the power of working together by exploring communities of practice and social movements. We identify techniques for connecting with our own and others’ values and emotions to create a call for action.

mod 2


  • Building communities for change
    • Why we can’t be radicals on our own
    • What is a community?
    • Finding power within communities
  • Learning from leaders of social movements
    • The power of one, the power of many
    • Calls to action – what are they and how are they powerful?
    • Characteristics of effective social movements
    • Creating change at scale
    • What is strategy in this context and how can we define resources?
  • Strengthening your community
    • Where are your communities?
    • Building new communities and bridging disconnected groups
    • Strong vs weak ties
  • Connecting with stories
    • Framing
    • Connecting with emotions through values
    • Using stories to connect and prompt action
    • Co-production within your own community
    • What does co-production really mean?
    • How can it be achieved?

Questions for reflection

  • What learning and inspiration can I take from social movement leaders to help me in my role as an agent of change?
  • How can I connect with new individuals and groups to achieve my goal/s for change?
  • How can I promote co-production in my communities?

Call to action

  • Let others know what’s happening in my own change community.
  • Identify opportunities for co-production.
  • Create my own story/narrative to win other people to my cause.

Resources and downloads

Module 2 of the School for Health and Care Radicals took place on Thursday 11 February 2016, 14:30-16:00 GMT.

The resources listed are the products from this module and are available for your download and viewing. If you have any difficulties accessing them, please do not hesitate to contact us via email.

Module 2 Study Guide (SlideShare)
Module 2 Study Guide (PDF)
Module 2 recording (YouTube)
Module 2 Slides 2016 (Slideshare)
Module 2 Slides 2016 (PDF)
Module 2 Transcript (PDF)
Module 2 chat box transcript (PDF)

Module 3

Rolling With Resistance

It is natural to resist change. Rather than seeing resistance as something negative, here we shift our perspective so that we see dissent, diversity and disruption as essential components of effective change. However, we need to build resilience in order to work effectively with resistance. This module offers some tools and techniques to ensure that we remain strong, adaptable and able to continue our work as change agents.mod 3


  • What do we mean by resistance to change?
  • Importance of diversity in leading change and its implications in terms of resistance
    • Diversity is critical to innovation and change
    • Being a champion for diversity
  • Impact and intent
    • The effectiveness of a change agent is not a matter of intention; it’s a matter of impact
    • How to stop talking at someone and start talking to them
    • ‘Go for no’
    • What you can do to build impact and intent
  • Using the ‘Stages of Change’ model to help people through change
    • Why people resist change
    • The transtheoretical model of behaviour change
    • What we tend to do when dealing with resistance and what we should do
  • Building resilience
    • Adapting to adversity
    • Recovering from failure
    • Adjusting to disappointment
    • Looking after yourself
    • Seeing challenges as opportunities

Questions for reflection

  • How do I experience resistance?
  • How can I make sure that the changes I make achieve the impact I desire and
    • are sustainable?
    • do not create dependency?
    • generate self-efficacy in others?
  • How can I make sure that my intentions actually result in the impact I want?
  • What do I need to do to develop resilience so that I can roll with resistance?

Call to action

  • Look after myself: commit to doing one thing every day that gives me joy/makes me feel good.
  • Identify three things I can do to support colleagues through the ‘Stages of Change’.
  • Make time in my diary for ‘The Edge’ talk on resilience! [11th March 2016 09.30-11.00 GMT]

Resources and downloads:

Module 3 of the School for Health and Care Radicals took place on Thursday 18 February 2016, 14:30-16:00 GMT.

The resources below are the products from the module, available for your download and viewing. If you have any difficulties accessing them, please do not hesitate to contact us via email.

Module 3 study guide (Slideshare)
Module 3 study guide (PDF)
Module 3 recording (YouTube)
Module 3 slides 2016 (Slideshare)
Module 3 transcript (PDF)

Module 4

Making Change Happen

This module will help us create and sustain the energy we need to make change happen. We will look at a number of practical ideas, tools and resources to help us change the way we do change.

Change model


  • Why change efforts often fail to achieve their objectives
    • What happens to large-scale change efforts in reality?
    • Leaders and their role as ‘signal generators’
    • Barriers and enablers
    • Intrinsic vs extrinsic motivation and drivers
    • What is the NHS Change Model and how does it align with the above?
    • How can you build both intrinsic and extrinsic motivators of change into your efforts?
    • How can you manage the tension between the two?
  • Building energy for change
    • What is energy for change?
    • What are the five energies?
    • Characteristics of the high and low end of the energies
    • What is an energy for change profile?
  • Creating shared purpose
    • What is our approach to change?
    • What is the value of a shared purpose?
    • How to avoid de facto purpose?
  • The Change Challenge
    • What are the barriers to bottom-up change?
    • What are the building blocks for bottom-up change?
    • What do you need to do to support bottom-up change?
  • From testing to embedding

Questions for reflection

  • How can I make the most of both intrinsic and extrinsic aspects of change?
  • How can I build energy for change for the long haul?
  • How can I ensure shared purpose throughout my change process?

Call to action

  • Identify three ways in which I can ignite energy for change within my own groups and communities.
  • Consider how I will build commitment to shared purpose in all my change efforts.
  • Take one action tomorrow to accelerate change.


Resources and downloads:

Module 4 of the School for Health and Care Radicals took place on Thursday 25 February 2016, 14:30-16:00 GMT.


Module 4 study guide (Slideshare)
Module 4 study guide (PDF)
Module 4 slides (Slideshare)
Module 4 slides (PDF)
Module 4 recording (YouTube)
Module 4 transcript (PDF)

Module 5

Moving Beyond The Edge

As change agents we are aware that most effective change starts at ‘the edge’. This module will help us equip ourselves for our journey to the edge and beyond.

mod 5


  • Characteristics of transformational change agents
    • ‘Being, Seeing and Doing’ as a health and care radical
    • Some other models and theories
  • ‘From’ the edge – views about emerging directions for change and change agents
    • What do we mean when we say ‘from the edge?’
    • What is happening with change?
    • What is the difference between tacit and explicit knowledge?
    • Opportunities for health and care radicals – being bridge-builders and curators
  • Change methods for a new era
  • Review of our journey so far
  • Where next?
    • Gaining a certificate as a health and care change agent

Questions for reflection

  • How will I build on my experiences of the School for Health and Care Radicals to bring about the changes I want to see?
  • How will I build networks and communities in support of the changes I want to see?
  • What’s the most important thing I’ve learned from the School?

Call to action

  • List three reasons why it would be beneficial to become a certificated change agent.
  • Identify people who can help me with this process.
  • Identify a change you want to make and apply one or more theories from the School.


Resources and downloads:

Module 5 of the School for Health and Care Radicals took place on Thursday 3 March 2016, 14:30-16:00 GMT.

All resources for this module are freely available on our resources page.

Module 5 study guide (Slideshare)
Module 5 study guide (PDF)
Module 5 slides (Slideshare)
Module 5 slides (PDF)
Module 5 transcript (PDF)
Module 5 chat box (PDF)

Module Dates


Game on! Using gamification to engage and motivate change.

Shari McKeown from the British Columbia Patient Safety & Quality Council, Canada shows how using games can build energy, engagement and sustainability for change.


Moving from Quality Improvement as activity to Quality Improvement as culture

Using care for older people as an example, Ruth Glassborow from Health Improvement Scotland talks about developing a sustainable QI culture


August 2016 – Edge Talk: Managing Talent in Health and Social Care

Talent Management in Nursing – why does it matter to frontline staff and managers in the NHS? Friday 5 August 2016, 09.30-11.00 (GMT+) Sue Haines, Nottingham University Hospital’s Assistant Director of Nursing, will address managing talent in health supported by Dr Joanne Cooper, Head of N&M Research and Kerry Taylor, Shared Governance Facilitator. This webinar […]