Change Agent: Elsa Ng, Pharmacist

Author: Elsa Ng
Commentator: Elsa Ng

Posted in: Change Agent
From: Issue 14

Brief profile (Who are you? What do you do?)
I am a pharmacist, recently started working at Clinical Commissioning Group (CCG) in London as a prescribing adviser. Before this role, I was working on an integrated healthcare record project as a Clinical Leadership (Darzi) Fellowship and as paediatric cardiac pharmacist, where I learnt a lot about quality improvement and whole system approach.

What has been your most notable radical accomplishment or experience?
I learnt about project management (PM) technique when I was planning my own wedding. This is because I am married to a project manager, who has “managed” our time, resources, stakeholders and quality rather successfully. After all, we had a smooth-running, overseas wedding with more than 300 guests. I somehow believe things in everyday life can be good lessons in other areas. I am glad I have translated this experience into practice, especially in quality improvement projects and during Darzi Fellowship – where I had to opportunities to work with the IT department and helped addressing the human factor issues at the implementation of an integrated digital healthcare record. Being able to speak to project managers’ language certainly helps!

When did you first realise that you are a health & care radical?
Not long after qualifying as a pharmacist, I have read a book called ‘who moved my cheese’. In the story, the characters are faced with unexpected change in their search for the cheese. One of them eventually deals with change successfully and discovered ways to ‘enjoy changes’. Since then, I exploring changes/ improvement in healthcare setting.

What advice do you wish someone had given you earlier in your career?
“Success consists of going from failure to failure without loss of enthusiasm.” Churchill

What is your favourite radical characteristic?
Get over failure and fail better next time.

What is your favourite question?
What is the ideal outcome and how can we get there?

What one clue tells you you’re affecting positive change?
People start agreeing with each other and the common goal becomes obvious.

What do you think it’s most important for people to understand about radicals?
Radicals have a good heart and they are trying to help.

What’s your one word piece of advice for radicals?
Unite.

What’s your one word piece of advice for non-radicals?
Open-mind.

Where do you think radicals are most needed today?
Wherever a radical would want to be

Who is your favourite radical from the past 100 years?
I don’t really have one.

What’s the one thing you should never say to a radical?
Stop dreaming!

How do you rate yourself as a radical:
Not always show externally but full of ideas inside…

Commentator


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